FAQ

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What if I load my Eventbrite Pay Wallet with money but don’t spend it all?

If you used a credit or debit card and your leftover funds are more than $5.00: Your card account will be automatically refunded after the event. Please allow up to 30 days for processing.

If you used a credit or debit card and your leftover funds are less than $5.00: You can recover your unused balance after the festival by contacting Maha and requesting it. Please include the phone number used to set up your Eventbrite Pay Wallet.

If you used cash: Unused funds are non-refundable.

Please note! Any unused funds that are not claimed go directly to supporting Maha. Maha is a 501(c)(3) nonprofit organization focused on bringing people together by curating and producing cultural experiences that positively impact Omaha’s economic vitality. Maha Festival only exists with the support of many generous volunteers, sponsors, and donors, and we appreciate you! 

What are the event hours and location?

Maha Music Festival is located in Aksarben Village at 67th and Center Street in Omaha, NE.

The music festival takes place:
Friday, August 16, 2019, 5 p.m.-midnight (bars close at 11:30 p.m.)
Saturday, August 17, 2019, 1:00 p.m.-midnight (bars close at 11:30 p.m.)

What happens if there is bad weather?

All Maha events will continue rain or shine — sorry, no refunds.

Are kids allowed?

Maha Music Festival welcomes all ages and kids 10 and under are free when accompanied by a paying adult. This includes VIP ticket-holders. A ticket is not required, so a wristband will not be provided. Kids 10 and under will not be permitted a digital wallet.

Am I allowed to leave and come back?

Yes, you may leave and reenter the music festival as needed. Just be sure to not lose your wristband, and be ready to pass through security again upon reentry.

How do the wristbands work?

This year, Maha is debuting RFID (Radio Frequency Identification) technology. Upon arriving to any Maha events for the first time, you will scan your ticket on your phone, or via a printed PDF. A volunteer will then activate your wristband according to your unique access and account information. This scannable wristband will serve as your access pass to Maha events.

The music festival will also debut a cashless system called Eventbrite Pay Wallet, meaning you will load currency onto your wristband and use that to pay at all vendors — including food, drink, and merchandise — throughout the day.

Please see the full Wristbands section on this.

What am I allowed to bring?
  • Lawn Chairs (must be positioned outside of the chair-free zone)
  • Blankets
  • Sunglasses
  • Sunscreen
  • Insect repellent
  • Hats/visors
  • Factory-sealed water bottles
  • Empty water bottles — FREE refills at the First National Bank station located in the park!
  • Baby strollers
What am I not allowed to bring?
  • Pets (except for ADA Certified Service animals)
  • Weapons of any kind
  • Illegal substances
  • Hard-sided coolers (soft-sided are OK)
  • Large or framed backpacks
  • Outside food or beverage (aside from factory-sealed water)
  • Umbrellas (ponchos are cool)
  • Camping tents
  • Glass containers
  • Selfie-sticks
  • Drones
  • Instruments, air horns, or megaphones
  • Laser Pointers
  • Audio recording equipment
  • Roller skates, skateboards (unless you’re with Rabble Mill), scooters, or bicycles (though there is a monitored bike parking area just outside of the park)
  • Professional photography and video recording equipment including cameras with interchangeable lenses and SLRs
What is the camera policy?

Allowed: small or disposable cameras. Not allowed: professional cameras, audio recording equipment, any camera with a detachable lens, selfie-sticks.

Is smoking allowed?

Smoking on music festival grounds is not allowed outside the designated cigarette smoking area in the southwest corner of the park. Vaping is included in this smoking policy. Attendees found smoking outside of the non-designated area may be asked to leave. Please be courteous.

Help! I need to charge my phone!

A free, staffed phone charging station will be on-site.

How does lost-and-found work?

Lost something? Check the lost-and-found located at Guest Services at 67th and Mercy. After the event, email us to assist in locating your lost items: lost@mahafestival.com. Found something? You can turn over found items to any volunteer or security guard, or to the lost-and-found.

What are you doing to ensure my safety at the event?

All attendees and their belongings are subject to search and screening by metal detector before entry is permitted. We work with law enforcement and public protection agencies to help ensure the safety of our event. Reduce your time in line by using the “Bag Free” line and breeze through security.

What if I need to report a safety issue?

Safety issues can be reported to any volunteer or security officer on-site. You can also call the Aksarben Village emergency line at (402) 982-8200 or email safety@mahafestival.com.

What if I need medical attention?

The Clarkson College First Aid Station is located at 67th and Mercy. In case of emergency, an ambulance is on-site or please call 911.

Do you offer accessibility accommodations at Maha Music Festival?

Yes. Please contact info@mahafestival.com with questions about accessibility or to coordinate specific arrangements. Stinson Park is handicap accessible and we will work to accommodate a variety of needs. Please visit the Clarkson College First Aid Station to be directed to dedicated viewing areas upon arrival. There is not a special ticket required. The space is first come, first serve.

What if I have dietary restrictions?

Amazing gluten-friendly, vegan, and vegetarian options are available at the music festival.

Is there a spot for nursing mothers?

There will be accommodations for nursing mothers at the Hilton Garden Inn located at the intersection of Askarben Dr. and Frances St.

What's the best way to get to the music festival?

We suggest riding your bike (we have a free, volunteer-operated bike corral and the event is located right off the Keystone trail), taking the bus, using a ride-share service, or car-pooling with your friends!

Free parking is available at THREE parking garages within Aksarben Village. For easy access, approach the festival from the north on 67th Street or from the west and east on West Center Road. It is not recommended to access the festival site using Mercy Road from 72nd Street, nor park in this area.

What are the event hours and location?

Maha Discovery is located at Metropolitan Community College’s Center for Advanced and Emerging Technology, Fort Omaha Campus, in Omaha, NE.

The event takes place Thursday, August 15, 2019, 8:00 a.m.-5:00 p.m.

Are kids allowed?

It’s best to leave the kiddos at home for Maha Discovery.

Is there a spot for nursing mothers?

Yes. Just ask a volunteer or Discovery event staff where to go.

My employer might be able to cover the cost of my admission, any tips for what I can share with them to support my case?

Maha as a whole is a platform to engage, connect, inspire, and be inspired. Maha Discovery in particular pushes the envelope on thought leadership and innovation while connecting as many people as possible. You’ll experience deep dives into fresh topics and be encouraged to you to think critically and challenge the status quo to uncover brand new solutions to contemporary issues. This experience will help build skills that apply to a variety of industries.

What is the Maha Code of Conduct and Sexual Harassment Policy?

Prepared in partnership with the Women’s Fund of Omaha.

Maha is a welcoming summer festival and community. As an attendee, you play an active role in creating an enjoyable and accepting environment for fellow attendees, including being an active bystander and speaking out when you see unacceptable behavior. Maha has a zero-tolerance policy for harassment or discrimination of any kind, including but not limited to: race, color, national origin, citizenship status, pregnancy, gender, sexual orientation, gender identity or expression, age, body size, religion and disability status.

Offensive behavior includes, but is not limited to:
Language that is verbally abusive, intimidating or threatening
Stalking behavior
Non-consensual touching, groping or sexual assault
Unwanted sexual remarks or jokes
Racial or ethnic slurs, demeaning comments on gender or sexual orientation (including perceived orientation or gender identity)
Harassing or non-consensual photography or recording and the distribution thereof
Physical acts of intimidation, assault or battery

What does consensual mean? When permission is freely given and agreed to on an ongoing basis throughout interaction. In order to be consensual, both parties must be able to freely consent, which cannot occur if one party is incapacitated or severely intoxicated, or if there is a power dynamic between the two parties. Any individual or groups found in violation of this policy may be removed from Maha events and banned from re-entering.

If you feel you’ve been harassed or feel unsafe, please get assistance from a Maha volunteer, staff member or member of the security team immediately. You can also call the Maha Dedicated Safety Hotline at 402-982-8200.

Is food included with my pass?

Lunch is provided with your conference pass, please make us aware of any dietary restrictions during registration, or by emailing info@mahafestival.com.

Do you offer accessibility accommodations at Maha Discovery?

Yes. Please contact info@mahafestival.com with questions about accessibility or to coordinate specific arrangements.

Where is my ticket/pass?

Tickets will not be mailed. When you purchase any Maha pass online, you will receive a PDF attached to your email confirmation. Your PDF is your entry into the event you purchased — please treat it as you would a regular ticket. You can bring a printed copy to the event, or show it on your smartphone. Each PDF can be scanned for entry only once. Once it’s scanned, you will receive your event wristband and/or badge.

When and where do I get my event wristband and/or badge?

You can come to any Maha Festival Box Office to pick up your wristband and/or badge for any Maha Festival event you purchased. See Box Office locations and hours below. 

Only Maha Music Festival attendees will receive an RFID wristband. 

Only Maha Discovery attendees will receive a badge.

I bought a Friday & Saturday multi-day pass. Will I receive a separate wristband for each day?

You will receive one wristband for Friday and Saturday when you present your ticket. You will not receive a new wristband on Saturday. Keep track of it!

Sorry, but multi-day passes cannot be split up into single-day passes.

If someone is selling their ticket online, how can I make sure it's real?

Sorry, Maha can’t vouch for tickets bought third-party.

Eventbrite does not recommend buying tickets third-party because they will not be able to verify the transaction.

What are the Maha Festival Box Office locations and hours?

The Box Office will open two hours prior to gates each day at the music festival, plus two extra hours on Thursday afternoon. You can also get your wristband at Opening Night and Maha Discovery.

Wednesday, August 14: 5 p.m.-8 p.m. at OutrSpaces at 1258 S 13th St. in Little Bohemia

Thursday, August 15: 8 a.m.-4 p.m. at Metropolitan Community College’s Center for Advanced and Emerging Technology, Fort Omaha Campus (30th and Sorensen Parkway) and 4:30-6:30 p.m. at 67th and Frances St. in Aksarben Village

Friday, August 16: 3 p.m.-midnight, 67th and Frances St. in Aksarben Village

Saturday, August 17: 11 a.m.-midnight, 67th and Frances St. in Aksarben Village

You can pick up your wristband to any Maha event at these times and locations.

How does my music festival RFID wristband work?

Your wristband will come with RFID (Radio Frequency Identification) and cashless payment technology. To purchase any items at any vendor at the music festival — including food, drinks, and merchandise — you will first load currency into an online Eventbrite Pay Wallet, sync it with your wristband, and then scan your wristband to make the purchase. This will be the only method of payment accepted throughout the music festival.

Only Maha Music Festival attendees will receive an RFID wristband. 

How do I set up my Eventbrite Pay Wallet to make cashless payments with my wristband?

Step 1: Set up your Eventbrite Pay Wallet online anytime by visiting www.ebpay.io/maha. This will take you to the Eventbrite Pay Wallet setup page.

Step 2: Add a credit or debit card by selecting the Payment tab within your Eventbrite Pay Wallet account.

Step 3: When you arrive at the music festival, you will receive your RFID wristband. During your first visit to any vendor, you will be prompted to input the same phone number you used to set up your Eventbrite Pay Wallet. This process is only required once and will sync your Eventbrite Pay Wallet to your RFID wristband.

Why is Maha Music Festival going cashless?
  • Cashless payments make your Maha experience easier and more convenient!
  • In the past, vendors accepted varying forms of payment like cash, credit cards, and drink tickets. Now, there is no more keeping track of multiple payment types. 
  • No risk with getting stuck with leftover drink tickets. 
  • No paper or tokens involved, making it a more environmentally sustainable choice!
  • Cashless payments are safer and more secure in a festival atmosphere — no worries about losing a credit card or dropping cash on the ground.
Are cashless payments secure?

Yes. Eventbrite takes the security and privacy of your billing information seriously. All payments are processed over a secure connection using a PCI-compliant gateway. If you have additional questions, please get in touch at info@mahafestival.com.

What are my options to reload my Eventbrite Pay Wallet once it’s set up?

Instant Reload Online: From your Eventbrite Pay Wallet, click the Payment tab. Use your credit or debit card to add funds to your wristband.

Auto Reload Online: Set your account up for Auto Reload and avoid having to manually reload. By selecting “Auto” Payment Mode in your Payment tab, your account will automatically reload your account with $40.00 each time your balance hits or dips below $10.00.

Manual Reload On-Site: There will be Eventbrite Pay Wallet Kiosks on-site at the music festival. You can use cash, credit, or debit cards here. Note: Cash reloads are non-refundable.

Can I still make cash and credit card purchases at the music festival?

No. At the music festival you’ll scan your wristband to make all purchases; vendors will not accept any other form of payment.

What if I don’t have a credit or debit card?

There will be various Eventbrite Pay Wallet Kiosk locations on-site at the music festival to load cash into your Eventbrite Pay Wallet quickly, easily, and securely.

What if I lose my wristband?

If you lose your wristband, it is important that you visit Maha’s Guest Services or Box Office locations. You will be issued a replacement wristband for a fee of $25.00. You will not have to re-register your Eventbrite Pay Wallet, as it is associated with your phone number rather than wristband, and your credit or debit card information associated with your original wristband will be automatically transferred to your replacement wristband.

Why should I volunteer at Maha Festival?

Because we need you! Last year we were 700 strong, but we’re always looking for more to join the fam. Are you down to make an impact, and learn something new along the away? This opportunity has your name written on it. Not to mention you also get a free pass to the event.

What does a volunteer at Maha do?

So many things! Check out the full list of jobs, shifts and duties on VolunteerLocal.

What is the Maha street team?

A group of marketing-minded folks who want to spread the word about Maha in advance.

What are the volunteer perks?

Glad you asked. When you help out during a four- to seven-hour shift, you earn free admittance to the event you’re volunteering at. You also get a limited-run volunteer T-shirt, and legit bragging rights. More details at VolunteerLocal.

When does volunteer registration open?

April 18 at 7 p.m. CT. Last year’s volunteers get first dibs on volunteer shifts early, starting April 5 at 12 p.m. If you were a 2018 volunteer, check your inbox including your spam folder for the link.

How do I sign up to volunteer?

It takes less than five minutes, all online. Sign-up opens annually in April for the August events. There may be other opportunities available throughout the year, too.

Why do you take a deposit from volunteers?

If you’re new to volunteering with us, on August 12, we will ask for a bank card hold to secure your spot. This is a mega operation, and every shift is important! The $35 deposit helps make sure everyone comes to their shift and fellow volunteers aren’t left hanging when it’s their turn to go enjoy the show. We guarantee the $35 hold will be released if you complete your shift.

What if I want to get more involved with Maha?

If you want to go above and beyond, lend your talents, go bigger with your Maha volunteering, just email volunteer@mahafestival.com with what you have in mind.

I need to change my volunteer shift. What do I do?

Changing your shift can be done on VolunteerLocal, a user-friendly volunteer scheduling platform. On August 14, those actions will be disabled and locked in.

I can’t make my volunteer shift and need to cancel. What do I do?

If you cancel before the deadline, you do it easily online at VolunteerLocal. If you need to cancel after the deadline, let us know at volunteer@mahafestival.com as soon as possible! We understand that emergencies happen and are willing to work with you to get the shift covered. The worst thing you can do is just not show up because it can inconvenience other volunteers!

What happens if I just don’t go to my shift?

If that happens, you will lose your $35 deposit. Please don’t do this! If you have a problem getting to your shift, email volunteer@mahafestival.com.

When should I wear my T-shirt?

Volunteer T-shirts must be worn during your shift. Please do not wear your volunteer T-shirt at Maha Festival outside of your volunteer shift. Be sure to bring something to change into for when your shift is over.

Where do I change into/out of my volunteer T-shirt?

We suggest you arrived to your volunteer shift with your volunteer T-shirt on (early pick-up happening Wednesday and Thursday) After your shift is over, you can change at Volunteer Headquarters a few steps away from the festival.

What information can I change online prior to the event?

You can edit your profile, shift, shirt size, and more on VolunteerLocal. This ability will be shut off on August 14 to help us prepare for the event.

Can I drink alcohol during my shift?

We love a good cocktail, too, but no. Please do not drink any alcohol during your shift.

Can I eat or take a break during my shift?

We encourage you to come to the shift ready to go, but if you need some time to eat or go to the bathroom then that is fine. Keep each other in check and have open communication with your volunteer pals. Please take care of yourself. There’s always more than one person at each shift. Bring a water bottle and fill up at the FREE water station sponsored by our friends at First National Bank.

How old do you have to be to volunteer?

Anyone 16 and older who wants to help and can reasonably carry out the tasks listed! Some jobs require ages 19+ or 21+; check the description for each. If you’re under 16 and want to volunteer, please send a note with the shift you want to volunteer@mahafestival.com.

I want to volunteer for more than one shift!

Right on! Please email volunteer@mahafestival.com and we’ll collab together and get you situated with a shift that works for you. The registration process will not allow you to do this on your own.

It’s time for my shift. Where do I go?

Every volunteer needs to check in at Volunteer Headquarters. Communications will be sent leading up to your shift as to the specific location for each event.

What do I do at the end of my shift?

Please check out with your shift lead before you leave your post so we can guarantee a full refund of your deposit.

My shift relief is late. Am I allowed to leave at the end of my shift?

Yes, please contact your shift lead to inform us and we’ll keep you on schedule.

It’s raining. Do I still need to show up?

Yes, the show must go on! We’ll communicate ahead of time with any severe weather information. Please check your email for any last minute announcements.

How does my wristband work?

Your wristband is your ticket the event. Thanks to cashless integration technology, your wristband is also your wallet to pay for things within the music festival. See the Wristbands section for more on that.

I bought a Maha pass, but now I’d rather volunteer. Is that possible?

That’s great that you’d like to volunteer, but we are unable to provide a refund. Maybe you can treat a friend to the extra pass.

I want to upgrade my earned general admission pass to a VIP pass. Can I do that?

Sorry, but we cannot accommodate VIP upgrades on earned passes.

I have a different question about volunteering not addressed here. What do I do?

Get in touch at volunteer@mahafestival.com.

When do the lineups come out?

Maha lineup announcements typically start in April. Check here for the latest list for the upcoming events.

Where can I find the schedule and set times?

The full schedule including set times will be published on this website in May. Changes or additions to the schedule are possible before the events kick off, so check back for the most up-to-date info.

What should I expect when I arrive at the music festival?

Step 1: Wristband Pick-Up
Scan your ticket PDF and receive your RFID wristband.

Step 2: Security Check
Go through the security checkpoint.

Step 3: Scan In
Scan into the event using your wristband.

Step 4: ID Check
If you’re planning to drink alcohol, get your ID checked and receive a 21+ paper wristband.

Step 5: Eventbrite Pay Wallet
Double check that your Eventbrite Pay Wallet is set up and synced to your wristband. If you need assistance, visit the Guest Services tent at 67th & Mercy.

What hotel discounts are available for Maha attendees?

Book special “Maha Rates” at:

Courtyard by Marriott Omaha Aksarben Village
– 0.4 miles from the festival + 7.8 miles from the conference
– Book by August 5, 2019 for $89-$99 USD/night either calling 402-951-4300 or using the link provided
– Special rate available August 15-17, 2019

Hilton Garden Inn Omaha Aksarben Village
– 0.2 miles from the festival + 7.6 miles from the conference
– Book by August 5, 2019 for $109 USD/night either calling 402-334-4441 or using the link provided
– Special rate available August 15-17, 2019

Courtyard by Marriott Omaha Downtown/Old Market Area
– 6.5 miles from the festival + 4.6 miles from the conference
– Book by August 5, 2019 for $99 USD/night either calling 402-436-2200 or using the link provided
– Special rate available August 14-17, 2019

Cambria Hotel Omaha Downtown
– 6.4 miles from the festival + 3.9 miles from the conference
– Book by August 5, 2019 for $89 USD/night either calling 402-218-1676 or using the link provided
– Special rate available August 14-17, 2019

What are the event hours?

Opening Night – Wednesday, August 14, 2019 | 4:00 p.m.-midnight

Maha Discovery – Thursday, August 15, 2019 | 8:00 a.m.-5:00 p.m.

Maha Music Festival –
Friday, August 16, 2019 | 5 p.m.-midnight (bars close at 11:30 p.m.)
Saturday, August 17, 2019 | 1:00 p.m.-midnight (bars close at 11:30 p.m.)

Can I get a refund?

Sorry, no. All sales to all Maha events are final.

Can my band play at Maha?

At this time, Maha does not have an open call for artists. But if your act is interested in playing a future Maha event, please take a few minutes to join our database of artists (aka the “Rock Star Rolodex”) so that we have your contact info.

Can I DJ at Maha?

Maha does not currently have an open call process for DJs, but you can add your information to the artist database here.

Can I speak at Maha Discovery?

If you’d like to share your story on stage with other entrepreneurs, innovators, creatives, and more, get in touch via our speaker interest form.

How do I apply for a press or photo pass?

Right here.

Can I apply to be a food or retail vendor?

Sorry, Maha currently does not have an open call for vendors.

How can I learn more about becoming a Maha sponsor?

One of our favorite questions! The first step is to fill out this form, and we’ll be in touch.

Do kids also get an RFID wristband at the music festival?

Kids 10 and under are free at Maha Music Festival! No advance registration required — just arrive with your kid(s) and your own ticket. Kids attending for free will not receive their own RFID wristband. Vendor purchases will need to be made by an accompanying individual with an RFID wristband.

How can I promote my company at Maha?

If you’d like to explore opportunities for engaging with Maha attendees, please get in touch here. Keep in mind unauthorized marketing or solicitations are not allowed!

How can I help Maha be environmentally sustainable?

Maha Discovery is a zero-waste event and Maha Music Festival is a reduced-waste event. Please be mindful of what you’re bringing so you can avoid creating unnecessary waste while on-site. Some suggestions:

  • Don’t print your PDF ticket, rather, allow us to scan it on your phone.
  • Be thoughtful about how you get to and from Maha. Consider biking, taking the bus, or riding with friends!
  • Bring your favorite reusable water bottle for use at our FREE water refill station (thanks, First National Bank!).
  • Bring a collapsible lightweight bag that can be used for merchandise and/or food purchases.
  • Make an effort to place waste items in the appropriate bins on-site.
I can no longer attend. Can I transfer my pass to someone else?

Certainly. Update your Eventbrite information online in order to transfer your pass to someone else.

Will you be providing ASL Interpreters?

Yes! American Sign Language (ASL) interpreted music performances will be provided both nights of the music festival for patrons who are Deaf or Hard of Hearing. The deadline to request an interpretation is one month prior to the festival each year. Requests submitted after this date will be reviewed on a case by case basis. Contact us at info@mahafestival.com if you have requirements at Discovery or other portions of Maha Festival.

Can I bring a bag?

Sure. We want you to be comfortable at our music festival so you can spend all day with us. All bags will be thoroughly searched by security before entry. Metal detectors will also be used for search. Hard-sided coolers and over-sized backpacks (i.e. backpacking through Europe-style) are not permitted.

No bag? Reduce your time in line by using the “Bag Free” line and breeze through security.

Can I use my phone number with more than one Eventbrite Pay Wallet and/or wristband?

No. Each phone number can be connected to only one Eventbrite Pay Wallet, and therefore synced to only one wristband. You can, however, use the same credit or debit card in more than one Eventbrite Pay Wallet.

I can’t remember if I set up my Eventbrite Pay Wallet, how do I check?

Visit this website and login with your phone number: ebpay.io/maha

How do I change the credit card I am using to make payments?

You can change your credit card within your Eventbrite Pay Wallet by selecting the Payment tab, selecting the “edit” icon, and updating your credit card information. Please note that if a balance remains on your Eventbrite Pay Wallet at the end of Maha, refunds can only be made to the credit or debit card associated with your account at that time.

Where do I park at Maha Discovery?

Please see the campus map here, and note the available parking areas. There will also be a free campus shuttle making rounds from parking areas to the CAET.

Where do I park at Maha Music Festival?

These three free parking garages have got you covered.

Let's see the Maha Music Festival map!